Return and Exchange Policy

We hope you loved your item! In the event you need to return or exchange it, here's the scoop...

 

To make a return you must include your invoice with your item. If you have thrown that away please login and print your invoice. To start your return click here. 

WHAT QUALIFIES TO BE RETURNED?

  • ITEMS THAT ARE NOT MARKED AS FINAL SALE
  • ITEMS THAT ARE RETURNED WITHIN 30 DAYS FROM THE DATE OF PURCHASE 

     WHAT QUALIFIES FOR A STORE CREDIT or EXCHANGE? 

    • ITEMS RETURNED WITHIN 30 DAYS FROM THE DATE OF PURCHASE 
    • ORDERS PLACED WITH A DISCOUNT CODE OVER 15% 
    • EXCHANGES MAY BE SENT BACK FOR A STORE CREDIT WITHIN 30 DAYS FROM THE ORIGINAL ORDER DATE

    WHAT QUALIFIES FOR A REFUND?

    • ITEMS POSTMARKED BY 7 DAYS FROM THE DATE OF PURCHASE (our free shipping takes about 2-4 days so this still allows you several day to decide if you would like to keep it). 
    • ITEMS UNWORN, UNWASHED, FREE OF PET HAIR, DEODORANT, MAKE UP, ALERRATIONS AND SCENTS
    • ORDERS THAT HAVE A DISCOUNT CODE 15% OR LESS
    • ITEMS NOT MARKED AS FINAL SALE
    • ITEMS PURCHASED DIRECTLY ON OUR WEBSITE 

    INELIGIBLE FOR RETURN/EXCHANGE

    • ITEMS RETURNED PAST 30 DAYS
    • ITEMS THAT HAVE BEEN WORN
    • ACCESSORIES, HATS, JEWELRY, HEALTH AND BEAUTY PRODUCTS
    • BODYSUITS AND LINGERIE
    • FINAL SALE OR FLASH SALE ITEMS 
    • ROUTE, NAVIDIUM & RE:DO FEES 
    • EXCHANGES THAT ARE RETURNED WILL BE ELIGIBLE FOR STORE CREDIT WITHIN 30 DAYS FROM THE ORIGINAL ORDER DATE 

     Re:DO

    • customers who purchase Re:Do with their order are able to get free unlimited return labels for exchanges and store credit on that order. If you wish to get a refund and qualify for one, you can still use Re:Do to purchase a return label. 
    • if you did not purchase Re:Do you can still use our portal and purchase a return label. 

    In the event your item is damaged or defective....

    Pease notify our customer service department within 3 days of receiving your order. Please include pictures of the damage to make the process faster. SALES@HAZELANDOLIVE.COM 

     Store Credit expired 1 year from the date it is issued. 

     

    International Orders: 

    In the event you need to return your order please use your own shipping and send your order back to us at: Hazel and Olive 1905 Alpha Dr Suite 180 Rockwall, Tx 75087. International order delivery times vary. 

     

    Returns are processed within 7 business days of arriving back to us. You will get an email as soon as your return is processed.