START YOUR RETURN

We hope you loved your item! In the event you need to return or exchange it, here's the scoop...

 

To make a return you must include your invoice with your item. If you have thrown that away please login and print your invoice. To start your return click here. 

 

WHAT QUALIFIES FOR A RETURN?

  • ITEMS THAT ARE NOT MARKED AS FINAL SALE
  • ITEMS THAT ARE RETURNED WITHIN 30 DAYS FROM THE DATE OF PURCHASE 

WHAT QUALIFIES FOR A REFUND?

  • ITEMS POSTMARKED BY 7 DAYS FROM THE DATE OF PURCHASE (our free shipping takes about 2-4 days so this still allows you several day to decide if you would like to keep it).
  • ITEMS UNWORN, UNWASHED, FREE OF PET HAIR, DEODORANT, MAKE UP, ALERRATIONS AND SCENTS
  • ORDERS THAT HAVE A DISCOUNT CODE 15% OR LESS
  • ITEMS NOT MARKED AS FINAL SALE
  • ITEMS PURCHASED DIRECTLY ON OUR WEBSITE 

 WHAT QUALIFIES FOR A STORE CREDIT? 

  • ITEMS RETURNED WITHIN 30 DAYS FROM THE DATE OF PURCHASE 
  • SWIMWEAR 
  • ORDERS PLACED WITH A DISCOUNT CODE OVER 15% 
INELIGIBLE FOR RETURN/EXCHANGE
  • ITEMS RETURNED PAST 30 DAYS
  • ITEMS THAT HAVE BEEN WORN
  • ACCESSORIES, HATS, JEWELRY, HEALTH AND BEAUTY PRODUCTS
  • FINAL SALE OR FLASH SALE ITEMS 

 

 Re:DO

  • customers who purchase Re:Do with their order are able to get free unlimited return labels for exchanges and store credit on that order. If you wish to get a refund and qualify for one, you can still use Re:Do to purchase a return label. 
  • if you did not purchase Re:Do you can still use our portal and purchase a return label. 

In the event your item is damaged or defective....

Pease notify our customer service department within 3 days of receiving your order. Please include pictures of the damage to make the process faster. SALES@HAZELANDOLIVE.COM 

 Store Credit expired 1 year from the date it is issued. 

 

International Orders: 

In the event you need to return your order please use your own shipping and send your order back to us at: Hazel and Olive 1905 Alpha Dr Suite 180 Rockwall, Tx 75087. International order delivery times vary. 

 

Returns are processed within 7 business days of arriving back to us. You will get an email as soon as your return is processed.