START YOUR RETURN
We hope you loved your item! In the event you need to return or exchange it, here's the scoop...
To make a return you must include your invoice with your item. If you have thrown that away please login and print your invoice. To start your return click here.
WHAT QUALIFIES FOR A RETURN?
- ITEMS THAT ARE NOT MARKED AS FINAL SALE
- ITEMS THAT ARE RETURNED WITHIN 30 DAYS FROM THE DATE OF PURCHASE
WHAT QUALIFIES FOR A REFUND?
- ITEMS POSTMARKED BY 7 DAYS FROM THE DATE OF PURCHASE (our free shipping takes about 2-4 days so this still allows you several day to decide if you would like to keep it).
- ITEMS UNWORN, UNWASHED, FREE OF PET HAIR, DEODORANT, MAKE UP, ALERRATIONS AND SCENTS
- ORDERS THAT HAVE A DISCOUNT CODE 15% OR LESS
- ITEMS NOT MARKED AS FINAL SALE
- ITEMS PURCHASED DIRECTLY ON OUR WEBSITE
WHAT QUALIFIES FOR A STORE CREDIT?
- ITEMS RETURNED WITHIN 30 DAYS FROM THE DATE OF PURCHASE
- ORDERS PLACED WITH A DISCOUNT CODE OVER 15%
- ITEMS RETURNED PAST 30 DAYS
- ITEMS THAT HAVE BEEN WORN
- ACCESSORIES, HATS, JEWELRY, HEALTH AND BEAUTY PRODUCTS
- FINAL SALE OR FLASH SALE ITEMS
- customers who purchase Re:Do with their order are able to get free unlimited return labels for exchanges and store credit on that order. If you wish to get a refund and qualify for one, you can still use Re:Do to purchase a return label.
- if you did not purchase Re:Do you can still use our portal and purchase a return label.
In the event your item is damaged or defective....
Pease notify our customer service department within 3 days of receiving your order. Please include pictures of the damage to make the process faster. SALES@HAZELANDOLIVE.COM
Store Credit expired 1 year from the date it is issued.
In the event you need to return your order please use your own shipping and send your order back to us at: Hazel and Olive 1905 Alpha Dr Suite 180 Rockwall, Tx 75087. International order delivery times vary.
Returns are processed within 7 business days of arriving back to us. You will get an email as soon as your return is processed.